Frequently Asked Questions

How to send money through our website?

How to register on our website?

What information do I need from my family member to send a remittance?

How the money is received in Cuba?

How long does it take for the money to be available in the card?

Once I order an AIS card how long does it take for my family to receive the card?

Where does my family member pick up the AIS Card?

How do I know the status of a transfer once I finished sending one?

What does the status of the transaction mean?

Why has my transaction been cancelled?

How to correctly perform video identification?